Invite your residents
Ready-to-send WhatsApp messages. Copy one, replace the parts in {{ }}, send.
These are written for WhatsApp specifically — *text* shows as bold and _text_ as italic when sent. Don't paste them into email without cleaning that up.
Before you send anything to residents, make sure their phone numbers are registered (Houses and residents). A resident who follows these steps and gets told they aren't registered will just give up.
Announcing Teras to the whole community
Send once, to your main residents group.
*{{SITE_NAME}} is now on Teras* 🏘
We've moved visitor management online. From today you can register your guests before they arrive, so nobody waits at the guardhouse.
*What you can do*
• Pre-register visitors — the guard sees their details before they arrive
• Share one link for a party, and let guests register themselves
• Keep your household and vehicles up to date
• View and pay community bills
*How to start*
1. Open https://teras.app
2. Enter your phone number
3. Tap *Open WhatsApp* and send the message that appears
4. You'll get a sign-in link — tap it, and you're in
No password. You sign in with this phone number, so use the number registered with us.
Full guide: https://teras.app/help/resident/getting-started
Questions: {{RA_CONTACT}}
Welcoming one new household
Send when someone moves in and you've just registered them.
Hi {{NAME}}, welcome to {{SITE_NAME}} 👋
You're now registered on Teras, the app we use for visitors, vehicles and community bills.
To get in:
1. Open https://teras.app
2. Enter your phone number
3. Tap *Open WhatsApp*, send the message that appears, and tap the link you get back
Sign in from *this* number — it's how we recognise you.
Once you're in, please add the rest of your household under *Tenants*, and your vehicles under *Vehicles*.
Guide: https://teras.app/help/resident/getting-started
Any trouble, message me.
Reminding people to pre-register guests
Send before a festive weekend or whenever the gate gets busy.
*Expecting visitors this weekend?* 🚗
Please pre-register them in Teras. Takes 30 seconds and saves your guests queuing at the gate.
*One guest:* open *Passes* → *Pre-register* → enter their name and plate → share the link with them.
*Many guests?* Use *Invitations* instead — one link for everyone, and each guest registers themselves. Ideal for open houses.
How to: https://teras.app/help/resident/let-a-guest-in
Announcing a bill
Send after you publish a collection. Teras doesn't notify residents — this is how they find out.
*{{SITE_NAME}} — {{COLLECTION_TITLE}}*
Amount: *RM{{AMOUNT}}* per household
Due: *{{DUE_DATE}}*
To pay: open https://teras.app → *Invoices* → tap the bill → pay by online banking or card. Your invoice updates to Paid automatically.
Questions about the amount: {{RA_CONTACT}}
Telling residents they can just message
The single highest-value message you can send after launch — most residents would rather not install anything.
*You can use Teras without opening the app* 💬
Just message this number in normal language. No commands, no menus. Bahasa or English, both work.
Try:
• _"who came today?"_
• _"how much do I owe"_
• _"I need an entry pass"_ — for getting through the gate yourself
• _"nak daftar pelawat"_ — to pre-register a guest
• _"am I expecting visitors?"_
It remembers the last few messages, so you can just reply _"yes"_ when it offers you something.
For anything longer — editing your household, your vehicles, or cancelling a pass — type */login* and it'll send you a sign-in link.
What works where: https://teras.app/help/whatsapp/what-works-where
Onboarding a guard
Send to a new guard, or to the guardhouse group when someone joins.
*Teras Guard App — {{SITE_NAME}}*
Your login:
Phone: {{GUARD_PHONE}}
Password: {{PASSWORD}}
Open {{GUARD_APP_URL}} and sign in. Save it to your home screen.
*What the buttons do*
• *Scan* — visitor has a QR code. Point the camera at it.
• *Verify* — visitor reads out a code, you type it.
• *Search* — look up a returning visitor by plate number.
• *Register* — visitor has no code. Take their details manually.
*Important:* if a code fails, do NOT turn the visitor away. Register them manually instead.
Full guide: https://teras.app/help/guard/guardhouse-guide
Please change nothing about the account and don't share the password outside the guardhouse.
Tips
- Send the community announcement once, then repeat it in smaller doses. One long message gets skimmed. The pre-registration reminder above works well sent again before each festive season.
- Fix the phone numbers first. The most common complaint after a launch is "it says I'm not registered" — that's a wrong number in your records, not a broken app.
- Get the owners on board first. Once an owner is in, they can add their own household under Tenants, which saves you doing it.
- Print the guard guide. Guards change shift; a WhatsApp message from three weeks ago won't reach the person on duty tonight.